Escapade Membership Terms & Conditions
Escapade Pass Terms & Conditions 2024
We are the Escapade Group Limited trading as:
Kidspace Romford Ltd
Company Registration No: 5341858
Kidspace Croydon Ltd
Company Registration No: 6029871
Hobbledown Ltd
Company Registration No: 07655909
Hobbledown West London Ltd
Company Registration No: 09446438
Watermouth Castle
Company Reg: 14707147
You can contact us in writing at: Escapade Group Hobbledown Epsom, Horton Lane, Epsom, KT19 8PT
If we have to contact you will do using the contact details you provided when you purchase your pass.
These terms are integral to each Escapade Pass and are independent of any other contract and cannot be varied.
Purchase and use of an Escapade Pass is in accordance with the regulations of each individual Attraction, copies of which are available on each or can be obtained online at each Attraction website.
Please ensure that you are willing to be bound by these regulations before purchasing your Escapade Pass.
When you place an order for an Escapade Pass on our website our acceptance of your order will take place when we email you to accept it and receive payment in full, at which point a contract will come into existence between you and us. We will assign a number to your order and will tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.
You can contact us within 14 days of entering into this contract (which happens when you purchase your Escapade Pass as described above) to cancel your contract and receive a refund as follows: contact us during the 14 day period with the completed model cancellation form at the end of these Terms or email us during the same period. The Escapade Pass starts immediately after your purchase as requested by you on the website at the time of purchase (by clicking the relevant box just before payment). If you have used your Escapade Pass during the 14-day cancellation period before contacting us to cancel your Pass, you must pay us the amount proportionate to the value of the services supplied before cancellation. We shall be entitled to set off any such payment you are required to make against the amount to be refunded.
At the time of purchase you must upload a clear photograph which must be a true likeness of the named holder. An Escapade Pass will only be valid when it is used and/or presented by the named holder, it displays a clear photograph which must be a true likeness of the named holder, and it is within the Validity Period (as defined in Term 8). Any use or attempted use of an Escapade Pass in breach of these Terms or the relevant Attraction's regulations will result in the Escapade Pass being revoked without a refund and/or compensation.
For the avoidance of doubt, pass sharing is a breach of these Terms and any attempted use of an Escapade Pass by someone other than the photographed and named holder, regardless of the reason, will result in access being refused and the Escapade Pass being revoked without a refund and/or compensation.
1) The Escapade Attractions that are part of the Escapade Pass scheme are:
Hobbledown Epsom, Hobbledown Heath, Gripped, Kidspace Croydon, Kidspace Romford and Watermouth Castle. (All of these attractions shall be collectively referred to as "Attractions" and "Attraction" shall be interpreted accordingly).
2) The price of each Escapade Pass is notified to you before you purchase. Latest information on prices can be found here: https://www.escapadegroup.com/escapade-membership/
3) Escapade Pass fees are paid in full at the time of application by card or cash, unless you have chosen to pay by direct debit.
4) In all cases, we will not refund Escapade Pass payments.
5) Under 2s Membership Passes are free, but they need to be registered in their name with their date of birth, if they turn 2 years old during their membership term this will be pro-rated from the start of the membership term.
6) Unless stated otherwise, all memberships are for a period of 12 full calendar months from the date of purchase.
7) Entrance to any attraction will not be allowed without a valid Escapade Pass.
8) Subject to Term 8, 9, 10 and 11 an Escapade Pass entitles the holder to admission to the Attractions for a period of 12 months from the date of issue (“Validity Period”) and is subject to the operating calendars of each Attractions. The ʻvalid untilʼ date is displayed on the digital Escapade Pass when issued and Passholders can use their Escapade Pass up to and including the ʻvalid untilʼ date. Please check individual Attraction opening and closing dates on the relevant Attraction's website and the Escapade Pass restrictions set out at Terms 8, 9, 10 & 11 before your visit. Please note that not all Attractions are open all year.
9) Escapade in absolute discretion reserves the right to vary the opening and closing dates of the Attractions and or vary limits on the numbers of persons (or of particular categories of persons based on matters including but not limited to what type of pass or entry ticket they may intend to use) allowed to book entry for or to enter any Attraction on any given day/ at any given time, and to close, remove or cancel all or any part of the events or facilities within the Attractions, in each case for any reason including, but not limited to, technical, health and safety, legal, regulatory and/or operational reasons or due to special events or private functions. Any such variation, requirement or other change shall take immediate effect upon its adoption by Escapade. Unless you have exercised your right to cancel your Escapade Pass within 14 days of entering into this contract as described above, the full value or any part of the value of the Escapade Pass will not be refunded nor will any compensation be payable if
any of the Attractions become unavailable or if any or part of any of the Attractions are closed or removed from the Escapade pass scheme. Escapade will endeavour to publish relevant information as soon as possible if an Attraction requires advance booking, is operating under capacity restrictions, has reached capacity, has booked out of all or certain categories of entry slots at certain times/ on certain days, is closing or where certain parts of an Attraction becomes unavailable. Passholders are advised to check the Escapade Pass Website: https://www.escapadegroup.com/escapade-membership/ for any cancellations or closures and special events (which may have additional costs) taking place on the relevant date and/or time of their proposed visit. Please note that some Attractions are subject to adverse weather conditions and therefore Passholders are advised to check the relevant Attraction website before travelling.
10) Escapade Pass Exclusion Dates this Pass does not allow entry to Kidspace Croydon & Kidspace Romford on the following dates: February Half Term and October half term. 2024 Exclusion dates are: 21.10.2024 - 03.11.2024. Escapade may, at any time, in its absolute discretion, add any further exclusions which shall be applicable to the Escapade Pass as determined by the Attractions.
11) Escapade Passholders are required to pre-book their entry in advance using their Escapade Pass Membership Account in order to access the Attraction, otherwise they may not be permitted entry. Once you have purchased your Escapade membership you will need to create a login online for all six attraction websites. This will need to be done using the email and first name and last name exactly as used when you bought your Escapade membership. Escapade Members are able to book ahead into three different sessions per Attraction. Further bookings can be made once a member has attended the Attraction for one of their three initial bookings
12) The Escapade Pass Benefits – an Escapade Pass offers specified benefits of 20% off F&B and retail across all sites, 15% off Parties, 15% off Animal Experiences (excluding CODA Birds of Prey Experiences & Willows, Watermouth Accommodation) plus discounted rates on our special events. These benefits are subject to availability and change and Escapade in absolute discretion reserves the right to vary these benefits with 30 days notice to Pass holders. A list of the current benefits available can be located here: https://www.escapadegroup.com/escapade-membership/
13) Additional Attraction charges including, but not limited to parking fees are NOT included in the Escapade Pass.
14) Please note that all Attraction time slots are subject to availability, and that there may be different allocations of time slots for different categories of customer (eg based on ticket or pass type), so early booking is recommended. Passholders are required to book an available time slot online in your My Membership account.
15) Escapade Passes are non-transferrable.
16) All Escapade Passes remain the property of Escapade and can be withdrawn at any time.
An Escapade Pass will automatically be deemed void and shall be revoked without a refund and/or compensation if sold, loaned or given away or if any attempt is made to sell, loan or give it away. In the absolute discretion of the relevant Attraction, access will be denied to any or all Attractions and the relevant Passholder's pass revoked, if Escapade considers the Passholder to be guilty of (i) fraud or attempted fraud in respect of the Escapade Pass, (ii) misuse of the Escapade Pass (e.g. abuse of the Escapade Pass benefits); and/or (iii) inappropriate conduct. Inappropriate conduct includes, but is not limited to, displaying any sign or visible representation of any kind which is, or could reasonably be judged to be, threatening, abusive or insulting to any member of Escapade staff and/or other members of the public visiting the Attractions, or allowing or assisting a third party to attempt to gain
unauthorised or improper access to any Attraction with a Escapade Pass of which they are not the valid holder. For the avoidance of doubt, no refund and/or compensation will be given in such circumstances.
17) An individual who has their Escapade Pass revoked in accordance with Term 15 shall be prevented from obtaining a replacement Escapade Pass and, in the future, is required to purchase a full price entrance ticket to enter an Attraction and this will be non-refundable. A year after the date an individual has their Escapade Pass revoked, such individual can contact Escapade to purchase a new Escapade Pass and Escapade will assess the revocation or ban at the time. The issue of any new Escapade Pass in accordance with this Term 15 is at the absolute discretion of Escapade and is subject to availability. Customers who are permitted by Escapade to purchase a new Escapade Pass in accordance with this Term 15 shall be required to pay the full purchase price applicable at the time of purchase.
An Escapade Pass that is discovered to have been purchased through illegal methods (including, but not limited to, the use of fraudulent debit/credit cards) and/or through unauthorised third-party channels, will be revoked without compensation.
18) The management of the relevant Attraction, acting reasonably, reserves the right to refuse admission, or to refuse to allow pre-booking, at any time and for any reason including, but not being limited to, the Attraction being at full capacity.
19) An Escapade Pass cannot be used in conjunction with any promotional offer, voucher, advance booking or with any discount incentive. The Passholder is only entitled to the discounts stated in these Terms or such other discounts as made available to Passholders at Escapade’s discretion from time to time.
Once an Escapade Pass has been purchased, the Passholder can only cancel the Escapade Pass as described above. If you do not exercise your right to cancel within 14 days of entering into this contract as described above, your Escapade Pass is non-refundable.
20) Escapade is entitled, in its absolute discretion, to change the price payable for its Escapade Pass at any time and for any reason and may from time to time offer pricing or promotional offers for purchasing the Escapade Pass at specific Attractions, online, or through third party channels. Please note that Escapade does not price match the price payable for an Escapade Pass. If Escapade changes the price payable for its Escapade Pass, it will advise Passholders on the website. For the avoidance of doubt, any changes in pricing will not apply to existing Escapade Passes retrospectively.
21) Escapade reserves the right to vary these Terms by giving Passholders no less than 30 days' written notice of such variation by using the details provided to Escapade when the Passholder purchased an Escapade Pass and by making a note of such changes available on the terms and conditions page of the website at https: https://www.escapadegroup.com/escapade-membership/ so please review the website periodically for changes. If you do not accept the amended terms, this may affect our ability to provide certain products and services to you.
22) There is no Adult only entry permitted at Hobbledown Epsom, Heath, Kidspace Croydon and Romford.
23) There is no Child only entry permitted at Hobbledown Epsom, Heath, Kidspace Croydon and Romford and Watermouth Castle
24) Visitors under 15 years of age to must be accompanied, at all times, by an individual aged 18 years or over at Gripped
25) Visitors over 2 years will require a ticket to visit Hobbledown Epsom, Heath Hobbledown Heath and Epsom, Kidspace Croydon and Romford and Watermouth Castle
26) Children must be directly supervised by a responsible adult at all times whilst at an Attraction and it is the responsibility of the supervising adult to ensure that their children are always following the Rules of Play. Maximum 5 children to one supervising Adult at all Attractions.
27) Height, weight, age restrictions and medical warnings apply at some Attractions.
28) Last admission is always three hours before the stated closing time at Gripped and one hour before the stated closing time at all other Attractions.
29) Each Escapade Pass Holder entry into Hobbledown Epsom or Heath includes a 45 minute session into the indoor play barn. In quieter times, you might not be asked to leave the play barn or park. Escapade Membership Holders will be restricted to the maximum stay period within the indoor play barn and park with equal priorities to non-membership pass holders.
30) When visiting Kidspace an Escapade Membership entitles you to use the facilities at your chosen centre for 2 hours per day (a single timeslot). This must be pre-booked via your online account.
31) Escapade accepts no liability for loss or damage to customers’ or their children or guests’ property at Attraction premises or in the car park.
32) At Kidspace Croydon & Romford no food or drink is permitted from outside; only food and drink purchased inside Kidspace can be consumed in Kidspace.
33) Escapade’s total liability for in contract, tort (including negligence or breach of statutory duty), misrepresentation, restitution or otherwise, arising in connection with the performance or contemplated performance of this agreement shall be limited to the price paid for the goods. The limitation on any exclusion from liability contained in these conditions shall be subject to the provisions of second 2(1) of the Unfair Contract Terms Act 1977. Escapade Ltd will not be liable in any amount for failure to perform any obligation under this agreement if such failure is caused by the occurrence of any unseen event beyond its reasonable control including without limitation Internet and Communication outages, fire, flood, war or act of God.
Provision of Data and Escapade’s Processing
In order to implement and manage these Terms and to enable Escapade to comply with its contractual and statutory obligations, Escapade will require to process certain Personal Data relating to each Passholder to include, your name, date of birth, address data, email and contact number and a passport photograph these will be stored in our online ticketing systems, Fusemetrix. Please be assured that we do not share your personal details with any other company without your consent.
Each individual will be issued with their own digital Escapade Pass and, for the avoidance of doubt, will be required to supply the details listed above. The purchaser of an Escapade Pass must be 18 years or over (and if purchasing a Escapade Pass on behalf of a minor (under 18s) the purchaser confirms that they are a parent or guardian of the minor and are authorised to share the minor's personal data).
We do not store any Credit/debit card details.
If a disabled person has purchased an Escapade Pass they are entitled to bring a free Carer, providing documentation demonstrating a disability (for example by producing a doctor's letter setting out the disability, proof of receipt of disability living allowance or a disabled parking badge), that disabled Passholder shall be entitled to a free Carer Escapade Pass ("Carer Pass") which enables them to bring their carer into an Attraction with them at no additional cost.
Enhanced Pass
Escapade Pass holders have the opportunity to purchase one Enhanced Pass (EP) to accompany their membership. This allows a single adult to accompany the child or children on their membership without the main adult member present. For example an Enhanced Pass may be purchased by a Grandparent who would accompany their grandchildren to the Park without the parent present.
Only one Enhanced Pass can be purchased per membership and this needs to be arranged through our Contact Centre on 01372 668942. Should the Enhanced Members and Main Adult members wish to visit together, the EP members will have to pay full admission for the day.
Direct Debit Terms and Conditions
All customers paying by direct debit agree to an initial term of 12 months.
Paying by Direct Debit is not possible if adding a free Under 2 to your membership.
All customers paying by direct debit will be charged for the remaining days in the current month (if applicable) plus one months fees at the start of the contract and this is non-refundable. For example if you takeout membership on 28th March you would be charged for 4 days remaining in March, plus April’s full month fee, your direct debit would then commence on 28th April for the duration of your pass.
Escapade will only accept one direct debit mandate per family group.
Your first payment will be a prorated amount payable by credit or debit card.
Failure to make any due payment will result in the Escapade Pass Membership being suspended and access will be denied until all outstanding payment has been made. Any further outstanding account arrears will be payable before reinstatement of any membership scheme run by Escapade
Escapade retains the right to recover all outstanding balances.
Cancellation of the membership is only allowed after the initial 12-month term, cancellation before the initial 12 month term ends, will require payment in full for the period remaining.
After the 12-month period the membership will continue until it is no longer required by the member.
One calendar months’ notice is required in writing to cancel the membership. The notice period will begin from the first of the month after we receive your notice.
Members are also required to cancel their direct debit instructions (DDI) with their bank to fully complete the cancellation process.
Should Escapade choose to discontinue the membership scheme the member will be notified in writing one month in advance.
Escapade reserves the right to amend the pricing after the initial year by giving 30 days notice to the Pass Holder.
Monthly direct debits are a full binding contract between Hobbledown and the member and will automatically continue until Escapade are notified otherwise in writing.
The Management reserves the right to reject any application or withdraw without refund, any membership in the event of failure to comply with the Terms and Conditions of Membership and the Rules of Play.
Membership Switch
You can choose to switch to an Escapade Pass if you currently hold an individual Escapade Group Attraction membership.
If you paid in full at the time of purchase of your current membership, please contact the Contact Centre on 01372 668942 where the Team will work out a pro-rated price to switch your membership to an Escapade Pass and subject to your acceptance of these Escapade Pass Terms and Conditions and full payment of the price difference, your Membership can be switched.
If you currently pay by monthly Direct Debit for an Individual Attraction Pass, please contact the Contact Centre on 01372 668942 where the Team can arrange to purchase a new Escapade Pass – this will require you to cancel your existing Pass & at the same time purchase a new Escapade Pass which is subject to your acceptance of these Escapade Pass Terms and Conditions and will commence from the date of purchase for a minimum period of 12 months in accordance with the Direct Debit Terms above.